Terms and Conditions
Return of In Store Purchases:
Full price item(s) or items purchased using a one-off promotion or discount code can be returned within 14 days of the date of your order and exchanged to another suitable item, or the value issued onto a credit note. Partial exchanges will have the remaining balance issued to a credit note.
Items on seasonal sale cannot be returned. In store sale purchases are final
Only one exchange is permitted per order
Credit notes are valid for 3 months.
Returns of Online Orders:
*Where applicable, your refund will be processed via your original payment method within 7 working days from receipt of the return. *See details below:
Full price item(s) can be returned for refund or exchanged within 14 days of delivery of your order.
Items on sale/discounted (including use of discount codes)/on promotion up to 69% off original price can be returned for refund or exchanged within 14 days of delivery of your order.
Items on sale/on promotion/discounted (including use of discount codes) at 70% off original price or more can be returned for exchange or credit note within 14 days of delivery of your order.
Only one exchange is permitted per item
Credit note is then valid for 3 months.
Postage cost is customers own responsibility.
Click & Collect Orders :
These orders are not covered by distance selling as the customer is encouraged to try on the order at the time of collection to ensure it is suitable before leaving. Refunds can be issued if an order doesnt suit only if returned at the time of collection.
After this time, Full price item(s) or items purchased using a one-off promotion or discount code can be returned within 14 days of the date of your order and exchanged to another suitable item, or the value refunded onto a credit note. Partial exchanges will have the remaining balance issued to a credit note.
Your return will be processed within 7 working days from receipt of the return
Items on seasonal sale cannot be returned and are final sale.
Only one exchange is permitted per item.
Credit note is valid for 3 months.
* Unworn, unwashed, with all labels attached and in an acceptable re-sellable condition
** Non-refundable items include Gift Cards, Jewellery and Hair Accessories for hygiene reasons
*** Maximum of 2 different sizes per style per customer
All Gift vouchers purchased in store or online are for in-store use only and are valid for 6 months from date of purchase. Gift Certificates cannot be exchanged for cash.
Change will not be given. The balance may be applied to another Gift Voucher for future purchases.
We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.The minimum amount that can be purchased for a Gift Voucher is £10 .
Credit notes are valid for 3 months from date of issue. It is the responsibility of the customer to ensure credits are spent within the allocated time frame. Once credits are expired these cannot be honoured. In exceptional circumstances, an extension can be provided of 30 days at a fee of 20% of the remaining balance and this is at the discretion of management.
Only 1 promotion can be used at any one time. Multiple promotions cannot be used on one purchase. Promotional discount codes are not applicable on already reduced items/sale items or gift sets. The Dresser reserves the right to exclude particular collections from promotions. Minimum purchase values may apply.
Exclusions may apply
The Dresser reserves the right to amend these terms and conditions at anytime
The Dresser Pre-loved
- Acceptance and re-sell of pre-loved items are at the full discretion of The Dresser and is only after full inspection of items.
- All donations will be thoroughly checked and must be in a sellable condition. Clothing that is not deemed sellable will not be accepted into the Pre-loved scheme and no discount will be offered.
- 10% discount is per donation not per item donated.
- Donations must have been previously bought from The Dresser, clothing from other boutiques/retailers will not be accepted.
- Purchase of a Pre-Loved item is final sale and no returns are accepted.
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