The Dresser Returns Policy
We hope you love all your new purchases, however if for any reason you are not completely satisfied, please return the item(s) in their original condition* for refund or exchange**.
Any damages to an order received by post must be reported to us within 12 hours to discuss further steps
Your refund will be processed via your original payment method
Please bring your item(s) back to us along with your receipt within the returns policy period below.
- Full price item(s) can be returned for refund or exchanged up to 14 days from purchase of the item(s).
- Items on sale/discounted/on promotion up to and including 50% off can be exchanged only for another item or a credit note up to 7 days from purchase of the item(s).
- Credit note is then valid for 3 months.
- Sales items with more than 50% cannot be exchanged or refunded. All sales items with more than 50% reductions are final
Online and Phone Orders
- Full price item(s) can be returned for refund or exchanged up to 14 days from purchase of the item(s)
- Items on sale/discounted/on promotion up to and including 50% off can be exchanged only for another item or a credit note up to 14 days from purchase of the item(s).
- Credit note is then valid for 3 months.
- Sales items with more than 50% cannot be exchanged or refunded. All sales items with more than 50% reductions are final.
To return items purchased online or over the phone, please complete the following steps:
- Please contact us before returning sale items
- Click here to Download our returns form
- Complete the returns form with your order number, description of the item(s), quantity, and the reason for your return.
- Pack the items in their original condition* along with the returns form
- Post the parcel via a recorded delivery service to the below address
The Dresser Boutique
25a Bridge Street
- Postage cost is customers own responsibility.
Please allow 10 days from when we receive your return for your refund to be processed. You will be notified by email when processed.
* Unworn, unwashed, with all labels attached and in an acceptable re-sellable condition
** Non-refundable items include Gift Cards and Jewellery
*** Maximum of 2 different sizes per style per customer
Our Delivery Costs
Online and Phone orders are processed 1 working day from order being placed. Our costs for delivery are as follows:
All Gift vouchers purchased in store or online are for in-store use only and are valid for 6 months from date of purchase. Gift Certificates cannot be exchanged for cash.
Change will not be given. The balance may be applied to another Gift Voucher for future purchases.
We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.The minimum amount that can be purchased for a Gift Voucher is £10 .
Only 1 promotion can be used at any one time. Multiple promotions cannot be used on one purchase. Promotional discount codes are not applicable on already reduced items/sale items or gift sets. The Dresser reserves the right to exclude particular collections from promotions. Minimum purchase values may apply.
Exclusions may apply
The Dresser reserves the right to amend these terms and conditions at anytime
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