Delivery & Returns

Our Delivery Costs

Online orders are typically processed within 1-2 working days 

Our costs for delivery are as follows: 

Northern Ireland

Collect in store - Free

Next Working Day Courier Service as standard (once dispatched) - £5.99

Free Next Working Day Courier Service on orders £100 and above

Republic of Ireland

Next Working Day Courier Service (once dispatched) - £7.50

Free Next Working Day Courier Service on orders £100 and above

Mainland UK

Royal Mail First Class - £4.99

Free standard shipping on orders £100 and above

*Bank holiday service interruptions apply as necessary*

International

Standard Royal Mail - £25.00



The Dresser Returns Policy

We recommend sending postal returns by a tracked service as we cannot be responsible for lost parcels

Any damages to an order received by post must be reported to us within 12 hours of delivery to discuss further steps 

Any parcels not delivered must be reported to us within 72 hours from dispatch date

Return Address:
The Dresser
3 Newry Street, 
Banbridge, 
Northern Ireland,
BT32 3EA

 

Return of In Store Purchases:

Full price item(s) or items purchased using a one-off promotion or discount code can be returned within 14 days of the date of your order and exchanged to another suitable item, or the value issued onto a credit note. Partial exchanges will have the remaining balance issued to a credit note.

Items on seasonal sale cannot be returned. In store sale purchases are final

Only one exchange is permitted per order

Credit notes are valid for 3 months.

Returns of Online Orders:

Postal Orders:

*Where applicable, your refund will be processed via your original payment method within 7 days from receipt of the return. *See details below:

Full price item(s) can be returned for refund or exchanged within 14 days of delivery of your order Items on sale/discounted (including use of discount codes)/on promotion up to and including 50% off original price can be exchanged within 14 days of delivery of order only for another item or a credit note. Only one exchange is permitted per itemCredit note is then valid for 3 months.Sales items with more than 50% cannot be exchanged or refunded. All sales items with more than 50% reductions are finalPostage cost is customers own responsibility. 

Click & Collect Orders :

These orders are not covered by distance selling as the customer is encouraged to try on the order at the time of collection to ensure it is suitable before leaving. Refunds can be issued if an order doesnt suit only if returned at the time of collection.

After this time, Full price item(s) or items purchased using a one-off promotion or discount code can be returned within 14 days of the date of your order and exchanged to another suitable item, or the value refunded onto a credit note. Partial exchanges will have the remaining balance issued to a credit note.

Your return will be processed within 7 working days from receipt of the return 

Items on seasonal sale cannot be returned and are final sale.

Only one exchange is permitted per item.

Credit note is  valid for 3 months.

Postage cost is customers own responsibility. 

* Unworn, unwashed, with all labels attached and in an acceptable re-sellable condition

** Non-refundable items include Gift Cards, Jewellery and Hair Accessories for hygiene reasons

*** Maximum of 2 different sizes per style per customer 

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