The Dresser is a ladies’ fashion boutique based in Banbridge, with a thriving online store and a growing customer community. We’re on the lookout for a friendly, organised individual who would love to play an important role in supporting our online store and helping us deliver exceptional service to our customers.

• Position Available: Part-Time E-Commerce & Online Customer Care Assistant
• Location: The Dresser E-Commerce Hub
• Hours: 20 hours [Monday to Friday, 9am to 1pm]
• Salary: £13-14/hour (depending on experience)

About the Role:

As our E-Commerce & Online Customer Care Assistant, you’ll play an important role in the day to day running of our online store and customer support operations.

A key part of the role will involve ecommerce product management, including adding new products, updating product information, and helping to keep the website accurate, organised, and up to date. Alongside this, you’ll support customers with aftersales queries, refunds, delivery updates, and general online customer service across email and social media channels.

This role is ideal for someone who is organised, detail focused, confident using computers and admin systems, and enjoys helping people in a warm and professional way.

What We’re Looking For:

• A passion for customer service and helping people
• A strong administrative background and excellent attention to detail
• Good experience working with computers and admin software
• Strong computer literacy and confidence using email, spreadsheets, online systems, and order platforms
• A positive, proactive approach and a strong work ethic
• Confident communication skills, particularly in writing
• Comfortable learning new systems and processes
• Ability to manage tasks accurately and stay organised in a busy environment
• Experience in a similar admin role is essential
• Fashion or ecommerce experience would be an advantage, but not essential as full training will be provided

The Role Will Include:

• Ecommerce product management, including adding products and updating product information
• Maintaining accurate product descriptions, details, and key information
• Providing aftersales support to customers following purchase
• Delivering excellent customer service across email and social media channels
• Assisting in our online returns department
• Liaising with couriers regarding deliveries, delays, and order issues
• Answering customer questions on sizing, fit, materials, and product details
• Giving customers updates on orders, dispatches, and delivery progress
• Supporting general admin tasks linked to ecommerce and online customer care

If this sounds like you, we’d love to hear from you. Please send your CV to hello@dresserboutique.com